Terms of Use

1. About OIQ

OIQ provides AI-enabled human resources, business operations, organizational advisory, workflow, documentation, analytics, and related professional services to organizations and businesses.

OIQ may combine technology, artificial intelligence, automation, data analysis, and professional human expertise in delivering its services.

The specific services provided to a client will depend on the applicable proposal, statement of work, service agreement, subscription, or other written agreement between OIQ and the client.

2. Use of the Website

The content published on the OIQ website is provided for general informational and business purposes.

Website content does not constitute legal, financial, tax, accounting, employment, immigration, medical, investment, or other professional advice tailored to a specific person or organization.

Information on the website may not be complete, current, or applicable to every situation. Users should obtain appropriate professional advice before making decisions that may have legal, financial, employment, regulatory, or other material consequences.

OIQ may update, modify, suspend, or discontinue any website content or functionality at any time without prior notice.

3. Eligibility and Authority

You may use OIQ services only if you have the legal capacity and authority to enter into these Terms.

If you access or use OIQ services on behalf of an organization, you represent and warrant that you are authorized to bind that organization to these Terms.

You are responsible for ensuring that your use of the website and platform complies with all applicable laws and regulations.

4. Contractual Services

OIQ's professional services are provided under a written proposal, statement of work, service agreement, subscription agreement, or other applicable contract.

The applicable agreement will normally specify:

• the services and scope of work;
• deliverables;
• fees and payment terms;
• implementation timelines;
• responsibilities of OIQ and the client;
• applicable service levels;
• intellectual property rights;
• confidentiality obligations;
• data protection requirements; and
• other commercial or legal terms.

If there is any conflict between these Terms and a signed written agreement relating specifically to the services, the signed agreement will prevail to the extent of the conflict.

5. Client Platform Access

Certain OIQ services may be delivered through a restricted-access platform.

Platform access may be provided by invitation, subscription, administrator approval, or another authorization method determined by OIQ.

You are responsible for:

• maintaining the confidentiality of your login credentials;
• using your account only for authorized purposes;
• ensuring that account information remains accurate;
• preventing unauthorized access to your account;
• immediately notifying OIQ of suspected unauthorized access; and
• ensuring that persons using your account are authorized to do so.

You are responsible for activities conducted through your account unless the activity resulted directly from OIQ's failure to maintain reasonable security controls.

OIQ may suspend or restrict access where reasonably necessary to protect the platform, its systems, users, clients, data, or legitimate business interests.

6. Acceptable Use

You must use the OIQ website and platform lawfully and responsibly.

You must not:

• use the platform for unlawful, fraudulent, deceptive, or abusive purposes;
• attempt to gain unauthorized access to systems, accounts, or data;
• interfere with or disrupt the operation of the platform;
• introduce malicious software, viruses, or harmful code;
• reverse engineer or attempt to extract source code from proprietary software, except where expressly permitted by applicable law;
• circumvent security or access controls;
• use the platform to infringe intellectual property, privacy, confidentiality, or other rights;
• upload content that is unlawful, defamatory, discriminatory, threatening, or otherwise inappropriate;
• use automated systems to access the platform in a manner that creates unreasonable system load;
• attempt to obtain another user's credentials; or
• use OIQ services to develop a competing service by improperly copying proprietary functionality, content, or materials.

OIQ reserves the right to investigate suspected misuse and take appropriate action.

7. Client Content and Data

Clients may provide OIQ with business information, documents, employee information, operational records, policies, reports, data, and other materials required to deliver the contracted services.

The client remains responsible for the accuracy, legality, completeness, and appropriateness of information supplied to OIQ.

The client represents that it has the necessary rights, permissions, notices, consents, or other lawful basis to provide personal data and other information to OIQ for the agreed purposes.

OIQ will process client information in accordance with the applicable agreement, OIQ's Privacy Policy, applicable data protection requirements, and any applicable data processing agreement.

8. Personal Data

Where OIQ processes personal data on behalf of a client, the parties' respective responsibilities will be determined by the nature of the processing and the applicable contractual arrangements.

The client remains responsible for determining the purposes and lawful basis for processing personal data where the client acts as the data controller.

OIQ will process personal data only to the extent reasonably necessary to provide the contracted services, subject to applicable law and the relevant agreement.

Additional requirements may apply to employee, candidate, customer, health, biometric, financial, identification, or other sensitive information.

Where appropriate, OIQ and the client may enter into a separate Data Processing Agreement.

9. Artificial Intelligence and AI-Assisted Services

OIQ may use artificial intelligence, machine learning, automation, analytics, natural language processing, or other technology in connection with its services.

AI may be used to support activities such as:

• drafting;
• document analysis;
• information classification;
• workflow automation;
• data analysis;
• reporting;
• summarization;
• content generation;
• process recommendations; and
• operational decision support.

AI-generated or AI-assisted outputs may contain errors, omissions, inaccuracies, or inappropriate recommendations.

AI outputs should therefore be treated as decision-support material and not as a substitute for professional judgment.

10. Human Review

Where OIQ represents that an AI-assisted deliverable is subject to human review, OIQ will apply reasonable professional review before delivering the applicable output.

Human review does not guarantee that every error or omission will be identified.

Unless expressly agreed otherwise in writing, OIQ does not guarantee that AI-assisted outputs will be completely accurate, error-free, or suitable for every particular business circumstance.

11. Employment and HR Decisions

OIQ may provide HR-related analysis, recommendations, templates, workflows, and decision-support tools.

However, final responsibility for employment-related decisions remains with the client.

This includes decisions concerning:

• recruitment;
• selection;
• promotion;
• compensation;
• performance management;
• disciplinary action;
• termination;
• workforce planning; and
• other employment-related matters.

The client must ensure that employment decisions are made in accordance with applicable law, internal policies, contractual obligations, and appropriate human judgment.

OIQ does not assume responsibility for employment decisions made by a client based on OIQ materials, recommendations, analytics, or tools.

12. No Solely Automated Decision-Making

Unless expressly agreed otherwise and legally permitted, OIQ does not intend that decisions producing significant legal or similarly material effects on individuals should be made solely through automated processing without appropriate human involvement.

Clients remain responsible for ensuring appropriate human oversight when using OIQ services in employment or other sensitive decision-making contexts.

13. Professional Recommendations

OIQ may provide recommendations, assessments, frameworks, templates, calculations, operational insights, benchmarks, or other advisory material.

Such information is based on the information available to OIQ at the relevant time and may depend on assumptions, client-provided information, or third-party information.

Recommendations should be evaluated against the client's specific circumstances before implementation.

OIQ does not guarantee that implementing a recommendation will achieve a particular financial, operational, HR, commercial, or other business outcome.

14. Intellectual Property

Unless otherwise stated in a written agreement:

• the OIQ website;
• OIQ platform;
• software;
• systems;
• methodologies;
• frameworks;
• templates;
• processes;
• designs;
• databases;
• documentation;
• trademarks;
• logos;
• graphics;
• proprietary tools; and
• other OIQ materials

are owned by or licensed to OIQ and are protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, sell, license, commercially exploit, or create derivative works from OIQ proprietary materials without prior written authorization.

15. Client Deliverables

Ownership and usage rights relating to client-specific deliverables will be determined by the applicable written agreement.

Unless otherwise agreed, OIQ retains ownership of its underlying methodologies, systems, templates, tools, know-how, processes, software, frameworks, and reusable intellectual property incorporated into or used to create a deliverable.

A client's use of a deliverable does not automatically transfer ownership of OIQ's underlying intellectual property.

16. Client Materials

The client retains ownership of materials and information supplied to OIQ.

By providing such materials, the client grants OIQ the rights reasonably necessary to access, use, reproduce, process, modify, transmit, and store those materials for the purpose of providing the contracted services.

The client represents that its materials do not unlawfully infringe third-party rights.

17. Confidentiality

Each party must protect confidential information received from the other party and use it only for legitimate purposes connected with the applicable business relationship.

Confidential information does not include information that:

• is publicly available without breach of an obligation;
• was lawfully known before disclosure;
• is independently developed without use of confidential information; or
• is lawfully obtained from a third party without confidentiality restrictions.

Confidentiality obligations may be supplemented by a separate confidentiality agreement or service agreement.

18. Use of Client Data for AI Training

Unless expressly agreed in writing, OIQ will not use identifiable client confidential information or client-provided personal data to train general-purpose artificial intelligence models.

Where AI service providers are used, OIQ will seek to apply appropriate contractual, technical, and organizational safeguards consistent with the applicable services and data protection requirements.

19. Third-Party Service Providers

OIQ may use third-party providers to support the delivery of its services, including providers of:

• cloud hosting;
• artificial intelligence services;
• cybersecurity;
• communications;
• payment processing;
• analytics;
• software infrastructure;
• document management; and
• other business technology services.

Where required by applicable law or contract, OIQ will implement appropriate safeguards relating to such providers.

20. Website and Platform Availability

OIQ aims to maintain reliable access to its website and platform but does not guarantee uninterrupted or error-free availability.

Access may be affected by:

• maintenance;
• upgrades;
• security measures;
• technical failures;
• telecommunications problems;
• internet disruptions;
• third-party services;
• force majeure events; or
• other circumstances beyond OIQ's reasonable control.

OIQ may temporarily suspend access where necessary to maintain, secure, or improve its services.

21. Security

OIQ will implement reasonable technical and organizational measures designed to protect information and systems against unauthorized access, loss, misuse, alteration, or disclosure.

However, no electronic system or internet transmission can be guaranteed to be completely secure.

Users are responsible for maintaining appropriate security practices, including protecting credentials and devices used to access OIQ services.

22. Fees and Payment

Where OIQ services are subject to fees, applicable prices, payment schedules, taxes, expenses, and payment terms will be established in the relevant proposal, quotation, subscription, invoice, or agreement.

Unless otherwise agreed in writing, failure to make payment when due may result in suspension of services or access.

Any applicable taxes, government charges, bank charges, or similar costs will be handled in accordance with the applicable agreement and law.

23. Suspension and Termination

OIQ may suspend or terminate access to the website or platform where reasonably necessary, including where:

• these Terms are breached;
• use creates a security risk;
• fraudulent or unlawful activity is suspected;
• payment obligations are materially overdue;
• continued access could harm OIQ or another client; or
• required by law or a competent authority.

Termination of platform access does not automatically terminate a separate written service agreement unless that agreement provides otherwise.

Provisions concerning confidentiality, intellectual property, payment obligations, liability, indemnification, dispute resolution, and other provisions intended by their nature to survive termination will remain effective.

24. Disclaimers

To the maximum extent permitted by applicable law, the OIQ website and general website content are provided on an "as available" basis.

OIQ does not warrant that:

• the website will always be available;
• information will always be complete or current;
• the website will be free from errors;
• the platform will be uninterrupted;
• AI-generated outputs will always be accurate;
• recommendations will achieve a particular business outcome; or
• the services will meet every particular business requirement unless expressly agreed in writing.

Nothing in these Terms excludes any warranty, right, or protection that cannot lawfully be excluded.

25. Limitation of Liability

To the maximum extent permitted by applicable law, OIQ will not be liable for indirect, incidental, special, exemplary, punitive, or consequential losses arising from or relating to use of the website, platform, or services.

This may include loss of:

• profits;
• revenue;
• anticipated savings;
• business opportunities;
• goodwill;
• reputation;
• data; or
• business interruption.

To the extent permitted by law, OIQ's aggregate liability arising from a specific paid service will be limited to the fees actually paid by the client for that service during the applicable period specified in the relevant agreement.

This limitation will not apply to liability that cannot lawfully be limited or excluded.

Where a separate signed agreement contains a different liability provision, that provision will prevail.

26. Client Responsibilities

The client is responsible for:

• providing accurate and complete information;
• reviewing deliverables before implementation;
• ensuring appropriate internal approvals;
• complying with applicable laws;
• maintaining appropriate employment and HR governance;
• obtaining required employee or third-party permissions;
• protecting account credentials;
• implementing appropriate internal controls; and
• making final business decisions.

OIQ should not be treated as a replacement for the client's management, legal, HR, finance, compliance, or other professional functions unless expressly agreed in writing.

27. Indemnification

To the extent permitted by applicable law, the client agrees to indemnify and hold harmless OIQ and its directors, officers, employees, consultants, and service providers from third-party claims, losses, liabilities, costs, and reasonable expenses arising from:

• unlawful use of the services by the client;
• violation of these Terms;
• infringement caused by client-provided materials;
• unlawful processing of personal data for which the client is responsible; or
• decisions or actions taken by the client independently of OIQ's contractual responsibilities.

This provision does not apply to the extent that the relevant claim resulted from OIQ's own breach, negligence, willful misconduct, or other liability that cannot lawfully be transferred.

28. Third-Party Websites and Services

The OIQ website or platform may contain links to third-party websites, applications, services, or resources.

Such links are provided for convenience and do not necessarily constitute an endorsement.

OIQ is not responsible for the availability, content, security, privacy practices, or terms of third-party websites or services.

Users should review the applicable third-party terms and privacy policies before using them.

29. Force Majeure

OIQ will not be responsible for delay or failure to perform caused by circumstances beyond its reasonable control.

Such circumstances may include natural disasters, governmental actions, war, civil unrest, cyber incidents, telecommunications failures, power failures, internet disruptions, epidemics, pandemics, labor disputes, failures of third-party providers, or other events that could not reasonably have been prevented or overcome.

30. Changes to These Terms

OIQ may update these Terms from time to time to reflect changes in its services, technology, business practices, legal requirements, or security requirements.

The updated version will be published through the OIQ website or otherwise communicated where appropriate.

The "Last Updated" date will indicate when the Terms were most recently revised.

Where a material change affects an existing contractual relationship, the applicable agreement will determine whether additional notice or acceptance is required.

31. Privacy and Data Protection

Use of OIQ services is also subject to OIQ's Privacy Policy.

The Privacy Policy explains how OIQ collects, uses, stores, protects, and otherwise processes personal data.

Where a separate Data Processing Agreement applies, its terms will govern the parties' respective data protection responsibilities to the extent of any conflict.

32. Notices

Legal or contractual notices should be sent to the contact details specified in the applicable agreement or, where no agreement applies, to the official OIQ contact address published on the website.

OIQ may provide operational notices through email, the platform, website notifications, or other reasonable communication channels.

33. Governing Law

These Terms will be governed by and interpreted in accordance with the laws of the State of Qatar, unless a separate written agreement between OIQ and the client provides otherwise.

Any dispute arising out of or relating to these Terms will be subject to the jurisdiction and dispute-resolution mechanism specified in the applicable agreement.

Where no separate dispute-resolution provision applies, disputes will be subject to the competent courts of the State of Qatar, unless mandatory applicable law provides otherwise.

34. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it enforceable where legally permitted.

The remaining provisions will continue in full force and effect.

35. No Waiver

Failure by OIQ to enforce any provision of these Terms will not constitute a waiver of its right to enforce that provision later.

Any waiver must be expressly made in writing by an authorized representative of OIQ.

36. Entire Agreement

These Terms constitute the general terms governing use of the OIQ website and platform.

They do not replace or override a separate written agreement governing specific professional services unless expressly stated.

Where a client has entered into a written agreement with OIQ, that agreement, together with any applicable proposal, statement of work, Data Processing Agreement, confidentiality agreement, or other incorporated document, will govern the relevant contractual relationship.

37. Contact Information

For questions concerning these Terms of Use, please contact:

• OIQ – Operations Intelligence
• Email: info@oiq.lt
• Website: oiq.lt

38. Acceptance

By accessing or using the OIQ website or platform, you acknowledge that:

• you have read and understood these Terms;
• you agree to comply with them;
• you have the authority to accept them where acting for an organization; and
• you understand that specific OIQ services may be subject to additional contractual terms.

If you do not agree to these Terms, you must discontinue use of the applicable OIQ website or platform.